My impression of Quiet PC is that of a small company who cares, who offer a fantastically efficient service and also a price which is very competitive. I really like that when you email, you're emailing a single person, for example when purchasing a some Noctua fans I emailed John (the returns manager) directly, I didn't log a ticket or email a generic support or returns address, I emailed John. The reason I logged a return was because I ordered the wrong fans, which was dealt with immediately. Also, when I ordered the right fans, one broke (must have been a bad one) and a replacement was sent by Ellen within minutes, no quibbles. Great service!